Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order quickly and safely.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped according to the selected shipping method.
Shipping Time
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays or courier issues.
Shipping Rates
Shipping charges are calculated at checkout based on your location and the shipping method selected.
We may also offer free shipping on orders above a certain amount (if applicable).
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status in real time.
Delays
While we strive to deliver your order on time, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service disruptions
We appreciate your patience in such cases.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 3–5 days of delivery with your order details. We will assist you in resolving the issue as quickly as possible.
International Shipping & Customs
For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.
Contact Us
If you have any questions about your order or shipping, feel free to contact us at:
victoryselect@victorymed.com